FREQUENTLY ASK QUESTIONS

COSMETIC GRADES

Hand-Picked By EM2XPERTS! Assigning the correct condition to each product is the first step toward building a great customer relationship.

PERFECT WORKING CONDITION - EXCELLENT COSMETIC CONDITION - Comes with a NEW screen from the Product Manufacture. May have few to no blemishes.

PERFECT WORKING CONDITION - EXCELLENT COSMETIC CONDITION - May have few to no blemishes.

PERFECT WORKING CONDITION - VERY GOOD COSMETIC CONDITION - Will have minor cosmetic wear including some scratches, small dents, and possibly brighter areas on the LCD. 

PERFECT WORKING CONDITION - GOOD COSMETIC CONDITION -  Will have cosmetic wear including scratches, dents, possible brighter areas or halo on LCD, light scratches or scuffs on LCD.

WARRANTY

All newly selected items come with a 14-day repair or replacement warranty. This includes any repairs such as hard drive failure or motherboard malfunction (items won’t power on). This warranty does not cover water or accidental damage such as a broken display. There is no refund on any refurbished item once item(s) have been delivered.

Absolutely. Our certified EM2 Xperts will be happy to answer any questions you may have.

Protection Replacement Program:
1-Year Coverage from the date of purchase
Drops, Spills, Electrical and Display Failure, Broken Dock Connector, Won’t power on.
The claim is one-time use per item.

RETURNS/REFUND POLICY

We have a 14-day return policy for all new items. There are, in rare cases we will accept a return on refurbished products.

Data transfer/or recovery is not covered. (forgotten photos or files) 

If approved, All accessories and materials are provided with the original item. We encourage you to get tracking and insurance for peace of mind.

We only replace items if they are defective or damaged.

SHIPPING AND ORDERING

We accept Paypal, VISA, Mastercard, American Express, Discover, cash and money orders. Sorry we no longer accept business or personal checks. 

Products will be shipped within 2 business days after payment has been processed. Delivery takes 1 to 5 business days to get to you depending on your location. 

Our standard service is quite fast. If you want to receive your order faster, contact us by phone or email and inform us how you would like us to handle your upgraded shipping option before you place your order.

For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.

Of course! Part of our success is our vendors. We work hard in getting the products you love. 

GENERAL

If you have specific questions or concerns about the accessibility of any particular web page, please email us on the Resource page immediately. We welcome your feedback.

Refurbished products are products that were originally purchased and returned by customers. In most cases, the reason for the return was something as minor as the wrong size, color, a compatibility issue, or the customer not knowing how to properly use the product. The returned products are sent back to either an original manufacturer or a third-party refurbishment company like “US” where they can usually be restored like-new condition.

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