FAQ


FREQUENTLY ASK QUESTIONS

We don’t mean to brag, but our work is in high demand. Our fresh approach to every new project delivers excellent results that our clients adore. Please don’t take our word for it; browse our work and see the

Refurbished products are products that were originally purchased and returned by customers. In most cases the reason for the return was something as minor as the wrong size, color, a compatibility issue or the customer not knowing how to properly use the product. The returned products are sent back to either an original manufacturer or a third-party refurbishment company like “US” where they can usually be restored to like-new condition.

Before Hardware is sold, our team of certified specialist will restore each unit, replace any sub-standard parts, re-install software that originally shipped with the unit and any additional software that is included on each machine, tests for quality-control issues, then repack with fresh cables and the original power adaptor.

The inventory units vary, as well as several models. The selection will skew slightly from unit to unit and will be in perfect working order.

SHIPPING AND ORDERING

We accept Paypal, VISA, Mastercard, American Express, Discover, cash and money orders. Sorry we no longer accept business or personal checks. 

Project pricing can vary greatly and is determined at the time of estimate rater a 100% upfront charge, 50% non refundable deposit or payment due IN FULL at the completion of a project.

Rush charges can vary depending on the urgency of the project but from 50% up to 200%.

If a job gets cancel before, midway or no longer needed through production a “kill fee” of 50% of the total cost of the project is due immediately. 

250, 500, 2500 and 5000.

If you want to save more money, a refurbished unit is the way to go. Generally speaking, savings on refurbish products range from 10 to 50 percent off the unit’s original price.

Products will be shipped within 3 business days after payment has been processed. FedEx takes from 1 to 5 business days to get to you depending on your location. Design jobs will be shipped immediately after printing.

Our standard service is quite fast. If you want to receive your order faster, contact us by phone or email and inform us how you would like us to handle your upgraded shipping option before you place your order.

For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.

WARRANTY AND RETURN POLICIES

All new selected items come with a 14-day warranty. This includes any repairs such as hard drive failure or motherboard malfunction (items wont power on). This warranty does not cover water or accidental damage such as a broken display. There is no refund on any refurbished item once item(s) has been delivered.

We have a 14 day return policy for all new items. There is no returns on refurbish products.

Absolutely. Our certified technicians will be happy to answer any question you may have.

Protection Replacement Program:
1-Year Coverage from date of purchase
Drops, Spills, Electrical and Display Failure, Broken Dock Connector, Won’t power on.
Claim is one time use per item.

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